Privacy Policy

Business privacy policy for Pepper’s Pals

Pepper’s Pals is committed to respecting and safeguarding your personal information. I don’t knowingly collect any personally identifiable information from anyone under the age of 18. I conform to the Data Protection Act 1998 and its successor the EU General Data Protection Regulation (GDPR). The data controller is Jill Harrison at 4 Southey Street, Skipton, BD23 2EH.

This privacy policy sets out how Pepper’s Pals uses and protects any information that you give Pepper’s Pals when you have contacted us via social media, by phone, email or via our website.

Pepper’s Pals may change this policy from time to time by updating this document. This policy is effective from 28th July 2020.

What personal information I store about you and how I use it:

For website visitors, like most web sites, I gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, referring pages, date/time stamp and click stream data. I use this information, which does not identify individual users, to analyse trends, to administer the web site, to track users’ movements around the web site and to gather demographic information about my users as a whole. I do not link this automatically-collected data to personally identifiable information.

I also may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help me to improve my site and to deliver a better and more personalised service. They enable me:

  • To estimate my audience size and usage patterns
  • To store information about your preferences, and so allow me to customise my site according to your individual interests
  • To speed up your searches

Where you contact us through the contact form, your details are sent directly into my email account. This data is password protected and accessed only by the data controller ‘Jill Harrison’

I will store basic contact data about you and invoices held securely on my laptop, used solely for the purposes of carrying out my obligations to you as my client. Any information you send me in an email will be kept within that email record.

The information you complete via paper is used solely for the purposes of carrying out my obligations to you as a client and assists us in providing the best care of your pets whilst they are in our care, this is stored safely and securely in paper format and (where relevant) securely on my laptop. 

General

I will endeavour to keep your contact details correct and up to date. Please help me with this by reporting any changes to me at the email addresses shown below.

Any email contact you make to me will mean that any information you provide in those emails will be held securely on my servers, and within my office computers (including laptop, mobile phone and tablet). This data is password protected and accessed only by the data controller ‘Jill Harrison’

Unfortunately, the transmission of information via the internet is not completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to my site; any transmission is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.

I have appropriate procedures in place to detect, report and investigate a personal data breach. In the unlikely event of a serious data breach, I will notify the ICO (Information Commissioner’s Office) as soon as reasonably possible and within 72 hours of me becoming aware of it.

Social Media Platforms

Any information given to me via direct message on my Facebook and Instagram Pages is held securely. You may request that these messages are deleted after we no longer provide you with any of the services I offer or your enquiry has not resulted in us looking after your fur babies. This data is password protected and accessed only by the data controller ‘Jill Harrison’

Any information you have sent me via text message or Whats app on my mobile phone is held securely.  You may request that these text messages are deleted after I no longer provide you with any of the services we offer or your enquiry has not resulted in us looking after your fur babies. This data is password protected and accessed only by the data controller ‘Jill Harrison’

I will not use your personal information for marketing purposes although I may post photos of your fur babies having a great time with their pals on social media (Facebook and Instagram) and my website.  I may name them but I will never tag you, if you wish to comment, like (or one of the other emojis) or share a photo that is totally your choice (and we are very grateful). I hope they make you smile whilst you’re busy doing other stuff, so you know they’re having a good time.  If you do not want me to post photos of your fur babies please make me aware and I will happily delete them.

You may change your mind at any time by emailing us at jill@pepperspals.co.uk

If you believe that any information I am holding on you is incorrect or incomplete, please email me as soon as possible, at the above address. I will promptly correct any information found to be incorrect.

Your rights

You may request access to any data I hold on you and I will respond to and honour these requests as soon as possible. You may also request that any personal data with me is corrected, moved, or deleted and again I will oblige in a timely fashion. If you request that all your personal data is completely wiped from all my historical records, I will keep only the data I hold on my financial records, e.g. invoices and accounting information for the previous 6 years.

To exercise your rights, please contact me through the email address shown below.

Changes to my privacy policy

Any changes I may make to this policy in future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

I would welcome any questions, comments and requests regarding this privacy policy. Please contact me at jill@pepperspals.co.uk. Last updated 1st August 2020

Areas

Skipton BD23

Embsay BD23

Cononley BD20

Cross Hills and Glusburn BD20

Cowling BD22

Sutton-in-Craven BD20

Steeton BD20